FAQs

Orders & Payments

Q: What payment methods do you accept?
A: Currently, We accept Cash on Delivery (COD) Only.

Q: How do I track my order?
A: You will receive a tracking link via SMS/WhatsApp after the order is dispatched.

Q: Can I cancel my order?
A: Orders can be canceled before they are shipped by contacting customer support.

Shipping & Delivery

Q: How long does delivery take?
A: Delivery takes 2-4 business days for major cities and 5-7 days for remote areas.

Q: Do you offer international shipping?
A: Currently, we ship only within Pakistan. International shipping will be available soon.

Returns & Refunds

Q: Can I return a product if it doesn’t fit?
A: Yes, you can request an exchange for size issues within 7 days. Refunds are not available for wrong-size orders.

Q: How do I return a damaged item?
A: Contact our support team with pictures of the product, and we will arrange a return or exchange. See our Return and Exchange policies before any action.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after approval.

Q: What should I do if I received a different product than what I ordered?
A: We sincerely apologize for the mistake! If you received the wrong item, please follow these steps:

  1. Take clear pictures of the product you received.
  2. Contact our customer support via WhatsApp or email within 48 hours of receiving the order.
  3. Provide your order number and attach the pictures.
  4. Our team will verify the issue and arrange a free exchange or replacement.

Note:

  • The incorrect item must be unused and in original packaging.
  • The correct product will be shipped to you at no extra cost.
  • If the ordered item is out of stock, we will offer a refund.

Products & Sizing

Q: How do I find my correct size?
A: Check our size chart available on every product page for accurate measurements.

Q: Do you offer customization?
A: We currently do not offer customization directly on our website. However, you can contact us on WhatsApp to discuss your customization needs, and our team will assist you with available options, pricing, and processing time.

Customer Support

Q11: How can I contact customer service?
A: You can reach us via:
📩 Email: famoforreturn@gmail.com
📞 WhatsApp: +92 335 8484206

Q12: What are your customer service hours?
A: Our support team is available Monday to Saturday, 10 AM - 12 AM.